You are here: Home Contact Complaints

Complaints

Do you have a complaint? We will be happy to help you. See per type of complaint how you can submit it.

Operationeel

Urgent operational complaint

Do you have an urgent complaint regarding an operational matter? Such as the use of auxiliary engines/generators aboard vessels or an onsite violation of a mooring ban? You can report this 24 hours a day to the Harbour Master’s Division, Port Office, on +31 20 523 46 00, selecting menu option 2.

Werkzaamheden

Nuisance from a business or ongoing work

Do you have a complaint concerning noise pollution, odour pollution or dust pollution, other types of disturbance or inconvenience caused by businesses, or any type of ongoing work in the area? Please contact the North Sea Canal Area Environment Agency (Omgevingsdienst Noordzeekanaalgebied), using their complaints form

Passagiers

Nuisance from passengers

Do you have a complaints about crews or passengers on the quay? Please contact the Public Space Enforcement Department (Handhaving Openbare Ruimte/HOR) for the appropriate Amsterdam borough (stadsdeel). Or call the law enforcement authorities at 0900 8844 (nationwide number).

Klacht

Complaint about Port of Amsterdam

Are you not satisfied with a situation or certain things at Port of Amsterdam? Then we ask you to submit your complaint using the form below. We will reply by e-mail as soon as possible.

If we have any questions about your complaint, we will contact you by mail or phone. This way we will work on a solution as soon as possible.

What is your complaint about?

How may we reach you?

Prefer to submit your complain by phone or in writing?

By phone

You can also submit your complaint to us by telephone, using the dedicated number for reports and complaints: +31 20 523 46 66. We are available Monday to Friday from 9:00 a.m. to 5:00 p.m. You will be transferred to the complaints coordinator.

If there is no answer, please leave your name and telephone number, so that the complaints coordinator will be able to phone you back. Outside office hours our colleagues at Port Office will answer your call.

In writing

You can also submit your complaint to us in writing, using the following address:

Port of Amsterdam
T.a.v. klachtencoördinator (complaints coordinator)
Postbus 19406
1000 GK Amsterdam

Handling of your complaint

Do you disagree with how your complaint was handled by Port of Amsterdam? Then you can contact the complaints coordinator to discuss the options available to you.

Is your complaint about public duties, such as nautical matters or public space management and maintenance? If so, you can contact the Ombudsman for the Amsterdam Metropolitan Area. Their office deals with reviewing complaints about institutions and individuals falling within the remit of the City of Amsterdam.