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Contact Shipping

Harbour Master’s Division team is accessible to shipping 24/7. See how to contact us.

Contact via marifoon

By VHF

  • On arrival in the port area
  • On departure from the terminal or berth
  • Operational reporting

VHF Channels

About which water would you like to get in touch?

City water (Stadswater)

Do you have a question or remark about city water, such as the canals, Amstel, Buiten IJ or the Amsterdam Rhine Canal?

If so, please contact the municipality of Amsterdam via telephone number 14 020. Or make a report about public spaces (in Dutch).

Harbour water (Havenwater)

Is your question or comment about harbour water, such as the IJ, North Sea Canal, Zaan, Voorzaan, Zijkanaal G and all the waters that flow into it?

Then call or e-mail our Port Office.

Via telefoon

By telephone

Do you have questions about vessel planning?

  • Arrivals and departures of seagoing vessels
  • For ordering vessels
  • Operational questions about ships under way

Call us on +31 20 523 46 00 and select option 1.
In case of technical failure, please call +31 6 132 96 838.

Do you have other questions or notifications?

Questions about:

  • Dangerous goods
  • Reports
  • Reservations of public berths
  • Port Security
  • Exemptions and permits
  • River cruise
  • Discharge of ship-generated waste

Notifications about:

  • Commencement or termination of activities for which you have an exemption
  • A malfunction, objects and/or substances in water
  • Result of measurement of gassed cargo

Call us on +31 20 523 46 00 and select option 2.
In case of technical failure, please call +31 6 202 81 095.

Via mail

By mail

What is your question about?

Business

Team inland harbour dues

Question
Do you have a question about filing Inland Harbour Dues for Commercial Vessels in harbour waters? Please check the frequently asked questions. You can also call or e-mail us.

Phone: +31 20 523 46 23.
Monday to Friday from 9:00 to 17:00 

E-mail: binnenhavengeld@portofamsterdam.com

Objection
Do you disagree with an invoice or surcharge? Then you can lodge an objection.

Question for the municipality of Amsterdam
Do you have a question about:

  • the declaration of Inland Harbour Dues in inland water
  • sailing on the Amsterdam canals
  • the operation of bridges, locks and barriers in Amsterdam

Then we would like to refer you to the municipality of Amsterdam.

Team havengeld

Team harbour dues

Do you have a question about port dues? Call or email us.

Phone: +31 20 523 46 23
Monday to Friday from 08:30 to 17:00

Email: havengeld@portofamsterdam.com

Portbase

Portbase

Visit Portbase.com, the shared Port Community System for the Ports of Amsterdam and Rotterdam.