Harbour Master’s Division team is accessible to shipping 24/7. See how to contact us.
- On arrival in the port area
- On departure from the terminal or berth
- Operational reporting
About which water would you like to get in touch?
City water (Stadswater)
Do you have a question or remark about city water, such as the canals, Amstel, Buiten IJ or the Amsterdam Rhine Canal?
If so, please contact the municipality of Amsterdam via telephone number 14 020.
Do you have questions about vessel planning?
- Arrivals and departures of seagoing vessels
- For ordering vessels
- Operational questions about ships under way
Call us on +31 20 523 46 00 and select option 1.
In case of technical failure, please call +31 6 132 96 838.
Do you have other questions or notifications?
- Dangerous goods
- Reservations of public berths
- Port Security
- Exemptions and permits
- River cruise
- Discharge of ship-generated waste
- Commencement or termination of activities for which you have an exemption
- A malfunction, objects and/or substances in water
- Result of measurement of gassed cargo
Call us on +31 20 523 46 00 and select option 2.
In case of technical failure, please call +31 6 202 81 095.
What is your question about?
- Vessel planning: mail to email@example.com
- Dangerous cargo: mail to Inspection, firstname.lastname@example.org
- River cruise: mail to email@example.com
- Ship generated waste: mail to Waste disposal, firstname.lastname@example.org
- General question: mail to Portoffice, email@example.com
- MyPort: mail to firstname.lastname@example.org
Team inland harbour dues
Do you have a question about filing Inland Harbour Dues for Commercial Vessels in harbour waters? Please check the frequently asked questions. You can also call or e-mail us.
Phone: +31 20 523 46 23.
Monday to Friday from 9:00 to 17:00
Do you disagree with an invoice or surcharge? Then you can lodge an objection.
Question for the municipality of Amsterdam
Do you have a question about:
- the declaration of Inland Harbour Dues in inland water
- sailing on the Amsterdam canals
- the operation of bridges, locks and barriers in Amsterdam
Then we would like to refer you to the municipality of Amsterdam.
Team harbour dues
Do you have a question about port dues? Call or email us.
Phone: +31 20 523 46 23
Monday to Friday from 08:30 to 17:00
Visit Portbase.com, the shared Port Community System for the Ports of Amsterdam and Rotterdam.