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Contact Shipping

Harbour Master’s Division team is accessible to shipping 24/7. See how to contact us.

Contact via marifoon


  • On arrival in the port area
  • On departure from the terminal or berth
  • Operational reporting

VHF Channels

Via telefoon

By telephone

Questions about vessel planning

  • Arrivals and departures of seagoing vessels
  • For ordering vessels
  • Operational questions about ships under way

Call us on: +31 (0)20 5234600 and select option 1.
In case of technical failure please call: +31 (0)6 13296838

Other notifications and questions


  • Reports
  • Reservations of public berths
  • Questions about Port Security
  • River cruise
  • Dangerous Goods
  • Exemptions and permits/licences
  • Discharge of ship-generated waste


  • Repairs, malfunctions, immobilisation of vessels, bunkering, transhipment between tankers, gassed dry cargo, stores/repair boat alongside, diving activities
  • Collection of waste materials, cleaning, objects/water-borne substances
  • Result of measurement of gas measuring certificate for gassed bulk cargo

Call us on: +31 (0)20 5234600 and select option 2.
In case of technical failure please call: +31 (0)6 20281095

Via mail

By mail

Your question concerns:


Team inland harbour dues

If you have any questions about filing Inland Harbour Dues for Commercial Vessels in harbour waters, please check the Frequently Asked Questions. You can also call or e-mail us.

Phone +31 (0)20 5234623.
Available Monday to Friday from 9:00 a.m. to 5:00 p.m. 


For questions about the declaration of Binnenhavengeld in Binnenwater, questions about sailing on the canals of Amsterdam or the operation of bridges, locks and barriers in Amsterdam, we refer you to the municipality of Amsterdam.

Team havengeld

Team harbour dues

For questions about port dues, call or email us.

Tel: +31 (0)20 5234623
Reachable on: Monday to Friday from 08:30 to 17:00 hours




For more information about Portbase, the shared Port Community System for the Ports of Amsterdam and Rotterdam, please visit