Who we are

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Value creation
Mission, vision and strategy
Annual report 2017
Reputation
Organisation
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Port of Amsterdam is engaged in developing, operating and managing the Amsterdam port region. It also promotes sustainable economic development in the Amsterdam Metropolitan Area in order to maintain a good balance between healthy financial returns, a high quality of life and significant added value for the region.

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Value creation

The Amsterdam port region is one of the world’s largest logistics hubs. Handling 100 million tonnes in cargo traffic annually, Amsterdam is one of Western Europe’s Top 5 sea ports.
The Port’s strategic and central location within Europe makes it easily accessible and ensures excellent connections to all major European markets. The Amsterdam port region is comprised of the ports of Amsterdam, Beverwijk, Zaandam and Velsen/IJmuiden.The ports in the North Sea Canal Area handled a total of 100.8 million tonnes of cargo in 2017, including more than 81.3 million tonnes in the Port of Amsterdam. The port region employs some 70,000 people in all, roughly half of whom are based in Amsterdam.

Port of Amsterdam has three key responsibilities:

  • Optimising services and the business development climate for businesses located in the port region;
  • Building and maintaining infrastructure, upgrading the port and managing Port of Amsterdam’s Westpoort section;
  • Promoting the efficient, safe and environmentally responsible handling of shipping traffic from 40 kilometres off the coast of IJmuiden up to the Oranjesluizen locks. We perform this work on behalf of the Central Nautical Management.

VIEW OUR VALUE CREATION MODEL

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Mission, vision and strategy

Port of Partnerships

The major issues of our time are the depletion of natural resources, environmental pollution, and climate change. Simultaneously, logistics chains, trade networks and regional economic sectors are becoming more interconnected. Since this calls for innovative enterprise and close cooperation, we bill ourselves as the ‘Port of Partnerships’.

 

OUR VISION AND STRATEGY IN 1 MINUTE

Vision

By 2030, the Amsterdam port region will be more than an interchange or transhipment facility. It is a dynamic metropolitan port that combines the strength of Amsterdam’s three strongest assets: a world-class logistics hub, high-quality regional industry and the versatile urban services industry.

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We have connected these three assets to maximum effect, resulting in cross-pollination, synergy and innovation. Together with our partners, we are building a port that continues to create new value for its customers and the environment. Our Vision 2030 is consistent with the regional North Sea Canal Area Vision 2040.

Strategy

Our Strategy 2017 - 2021 marks a clear step toward the Port as described in our Vision 2030: Amsterdam Metropolitan Port. The Port seeks to enhance its role in the urban and regional metabolism, supply and disposal, the ‘circular roundabout’ for processing waste and raw materials, and the battery role for clean energy.

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The Port seeks to enhance its role in the urban and regional metabolism, supply and disposal, the ‘circular roundabout’ for processing waste and raw materials, and the battery role for clean energy.
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Annual Report 2017

In all our reports, we aim to be as transparent as possible about the added value of our business operations from an economic and social perspective. Starting in 2017, our annual reports comply with the Global Reporting Initiative (GRI). These internationally accepted guidelines serve as the standard for businesses reporting on sustainability and other non-financial information.

The 2017 Annual Report will be available on this website soon.

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The opinion of our stakeholders

Since 2015 we have been measuring our reputation every two years through an independent research agency. Our aim is a score of ≥ 71 points (out of 100) for all stakeholder groups. In 2015 we achieved a score between 56 and 89 on the Reputation Barometer®. In 2017 the scores were between 56 and 91 points.

The reputation survey is carried out in addition to the periodic customer satisfaction survey, fairway user survey and employee satisfaction survey. It gives us a total overview from a broad stakeholder perspective.
 

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Organisation

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Board of Directors

K.J. (Koen) Overtoom, CEO
M.R. (Michiel) de Brauw, CFO

 

 

VIEW ORGANISATIONAL CHART

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Supervisory Board

K. (Koos) van der Steenhoven, Chair
R.I. (Ingrid) Doerga
J.F.J.M. (Jeroen) de Haas
W.J. (Willemijn) Maas
P.G. (Philip) Stibbe

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Harbour Master

M. (Marleen) van de Kerkhof

contact

Contact with Port of Amsterdam

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Liquid bulk

World’s largest gasoline port and specialist in blending oil products

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Dry bulk

The second largest coal and agribulk transhipment port in Europe

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Breakbulk & Project Cargo

Dedicated terminals, including four all weather terminals

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RoRo & Automotive

The port is adjacent to deep sea water and has excellent hinterland connections

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Cocoa

The world’s largest import port for cocoa

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Containers

The port of Amsterdam has outstanding multimodal connections all congestion free

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Cruise

Located in the heart of the city centre and near Amsterdam Airport Schiphol

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Deep sea

A perfect location for intercontinental shipping

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Short sea

Fast, reliable and sustainable with strong connections to North West Europe

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Intermodalities

One of the world’s key international logistics hub

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Real Estate

We can help you with a suitable property in the port area

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Biobased Economy

We encourage partnerships in bio-economy and actively participate in biobased economy projects

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Circulair Economy

We welcome start-ups as well as intensive projects and business part of the circular economy

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Quickly find the correct contact details:

Harbour Master’s Division team

View marine radiotelephony channels

View telephone number and extension numbers.

For reporting your arrival and departure, operational reports, assistance with permit and exemption applications, hazardous substances, mooring facilities, etc.

Harbour Dues Team

View contact options

For assistance with invoices, payments, direct debit, login/account questions, etc.

Portbase

For more information about Portbase, the shared Port Community System for the Ports of Amsterdam and Rotterdam, please visit www.portbase.com.

Complaints

If you have any complaints for or about the Harbour Master Division, please phone the Port of Amsterdam Complaint Line at +31 20 5234666 or use the Online Complaint Form.

Quickly find the correct contact details:

Harbour Master’s Division team

View marine radiotelephony channels

View telephone number and extension numbers.

For reporting your arrival and departure, operational reports, assistance with permit and exemption applications, hazardous substances, mooring facilities, etc.

Harbour Dues Team

View contact options

For assistance with invoices, payments, direct debit, login/account questions, etc.

Portbase

For more information about Portbase, the shared Port Community System for the Ports of Amsterdam and Rotterdam, please visit www.portbase.com.

Complaints

If you have any complaints for or about the Harbour Master Division, please phone the Port of Amsterdam Complaint Line at +31 20 5234666 or use the Online Complaint Form.

Quickly find the correct contact details:

Harbour Master’s Division team

View marine radiotelephony channels

View telephone number and extension numbers.

For reporting your arrival and departure, operational reports, assistance with permit and exemption applications, hazardous substances, mooring facilities, etc.

Inland Harbour Dues Team

View contact options

For assistance with invoices, payments, direct debit, login/account questions, etc.

Portbase

For more information about Portbase, the shared Port Community System for the Ports of Amsterdam and Rotterdam, please visit www.portbase.com.

Complaints

If you have any complaints for or about the Harbour Master Division, please phone the Port of Amsterdam Complaint Line at +31 20 5234666 or use the Online Complaint Form.

Quickly find the correct contact details:

Harbour Master’s Division team

View marine radiotelephony channels

View telephone number and extension numbers.

For reporting your arrival and departure, operational reports, assistance with permit and exemption applications, hazardous substances, mooring facilities, etc.

Harbour Dues Team

View contact options

For assistance with invoices, payments, direct debit, login/account questions, etc.

Portbase

For more information about Portbase, the shared Port Community System for the Ports of Amsterdam and Rotterdam, please visit www.portbase.com.

Complaints

If you have any complaints for or about the Harbour Master Division, please phone the Port of Amsterdam Complaint Line at +31 20 5234666 or use the Online Complaint Form.

Quickly find the correct contact details

1. Call the number +31 (0)20 5234600

2. Press 1 and 2

Accessible: Mon-Fri 09:00-17:00

Or send us an email: rivercruise@portofamsterdam.nl

Harbour Master’s Division team

View marine radiotelephony channels

View telephone number and extension numbers.

For reporting your arrival and departure, operational reports, assistance with permit and exemption applications, hazardous substances, mooring facilities, etc.

Harbour Dues Team

View contact options

For assistance with invoices, payments, direct debit, login/account questions, etc.

Portbase

For more information about Portbase, the shared Port Community System for the Ports of Amsterdam and Rotterdam, please visit www.portbase.com.

Complaints

If you have any complaints for or about the Harbour Master Division, please phone the Port of Amsterdam Complaint Line at +31 20 5234666 or use the Online Complaint Form.